Incidents reported on status page for ClearPort https://status.clear-port.com/en https://d1lppblt9t2x15.cloudfront.net/logos/9925a5641f3aa24c967072dccc91717e.png https://status.clear-port.com/en en https://status.clear-port.com/en/incident/927666 Sat, 04 Jul 2026 19:00:46 -0000 https://status.clear-port.com/en/incident/927666#60c749feead93e1a8d731e50610e352d2c17991692b8ef3b34d775dbe8d72c0d Due to scheduled maintenance the Customs Declaration Service (CDS) will be unavailable to all users from 8:00 pm Saturday 4th July until 02:30 am on Sunday 5th July 2026 Declarations should not be submitted during the outage period. Creating, updating, or embarking a goods movement reference (GMR) during this time might be affected. https://www.tax.service.gov.uk/customs-service-status/service-availability/planned-work https://status.clear-port.com/en/incident/932415 Sat, 04 Jul 2026 19:00:00 -0000 https://status.clear-port.com/en/incident/932415#842f9b60a08ef1a4033d0ed5b68735fe800dd24b87231de79e0683601223eb9f Due to scheduled maintenance, you will be unable to access our online service from 8pm on Saturday 4 July 2026 to 2:30am on Sunday 5 July 2026. Declarations submitted during this time will be processed when the service becomes available. Creating, updating, or embarking a goods movement reference (GMR) during this time might be affected. https://status.clear-port.com/en/incident/934777 Sun, 28 Jun 2026 08:36:00 -0000 https://status.clear-port.com/en/incident/934777#1ba774f1d06866b492bb32f4e522c707180abb3f0d2510d7baae8234730dceb2 ICS2 MRNs and Risk Assessments are being returned within normal timescales https://status.clear-port.com/en/incident/934777 Fri, 26 Jun 2026 08:09:00 -0000 https://status.clear-port.com/en/incident/934777#89f00935d87fb6a1adaadc4a367a86809c9510f1db960bbac36b2dd76b9c1278 The EU ICS2 systems are currently down, and the EU have implemented the Business Continuity Procedure https://status.clear-port.com/en/incident/934777 Thu, 25 Jun 2026 09:16:00 -0000 https://status.clear-port.com/en/incident/934777#6f713bfe78303574fba9d62df66033492b302e8fd2636a976f1edebe0ffd344b The ICS2 system is currently down. This is an ICS2 system issue and we reported it to the authorities. https://status.clear-port.com/en/incident/930999 Tue, 23 Jun 2026 14:00:00 -0000 https://status.clear-port.com/en/incident/930999#75e1647076ca73ff99b85358805c33f9dcc8779c9b875d6fc0094cfdf10a56fb The EU Commission has informed traders that ICS2 will be unavailable due to scheduled maintenance. https://status.clear-port.com/en/incident/931269 Mon, 22 Jun 2026 20:38:00 -0000 https://status.clear-port.com/en/incident/931269#bf1c16863d9cbe45d0d474870b0f3a6f35983e4f5d7ab3742b9188babee5e348 EMCS is now out of fallback and all fallback declarations have been submitted https://status.clear-port.com/en/incident/931269 Mon, 22 Jun 2026 15:06:00 -0000 https://status.clear-port.com/en/incident/931269#a976bc71a7caef79168cb6830caedb24b9973c218995c569b565e353ac288cce We are receiving multiple errors for EMCS submissions to HMRC. Traders should use the fallback procedure. https://status.clear-port.com/en/incident/920851 Mon, 22 Jun 2026 13:57:00 -0000 https://status.clear-port.com/en/incident/920851#9cbfe0084469f95aba13793380b88ac8b2c1a578c3c9d1014ef326a735296267 ICS2 Risk Assessments are now being returned at a normal rate https://status.clear-port.com/en/incident/920851 Mon, 22 Jun 2026 08:23:00 -0000 https://status.clear-port.com/en/incident/920851#7294a7c8a122c8077aa4a33f3dbc7c50dd916c6bfec765bf2c2570564b8fd224 ICS2 declarations are still receiving delayed risk assessments. https://status.clear-port.com/en/incident/920851 Fri, 19 Jun 2026 07:36:00 -0000 https://status.clear-port.com/en/incident/920851#c282811a631ecd1e1584dc536fcc3bc780028f0fd9fc19ff1109abeab31abc2f ICS2 declarations are receiving risk assessments but they are delayed significantly https://status.clear-port.com/en/incident/920851 Wed, 17 Jun 2026 07:11:00 -0000 https://status.clear-port.com/en/incident/920851#aa820de8cdaf7b61a9bcabb3bfedfaadead93f304953f0c6cf05888239c6bf31 Most ICS2 declarations are receiving risk assessments. We will continue to monitor this. https://status.clear-port.com/en/incident/920851 Tue, 16 Jun 2026 13:42:00 -0000 https://status.clear-port.com/en/incident/920851#6b224e3bad06b0fa08f9e71d9509daa76313d82946b7f28677f78dd6a16c4496 Most ICS2 declarations are still missing risk assessments https://status.clear-port.com/en/incident/920851 Mon, 15 Jun 2026 10:45:00 -0000 https://status.clear-port.com/en/incident/920851#a48c658c4ddd02e5cbbec52672420a7afbd66240294cb30ff9f5c91bdee9e5d2 Most ICS2 declarations are still missing Risk assessments https://status.clear-port.com/en/incident/920851 Sun, 14 Jun 2026 10:29:00 -0000 https://status.clear-port.com/en/incident/920851#d5c83a21eec63e93ba2f9d6be04af594289cd40a45b72438b6ce597b3f827da3 ICS2 declarations are generally receiving risk assessment results, but they are severely delayed. https://status.clear-port.com/en/incident/920851 Sat, 13 Jun 2026 08:08:00 -0000 https://status.clear-port.com/en/incident/920851#80d04df8714730a25c9c2184ae8eadc0e2d50ac7707fe3d8b493593bb6ee337b ICS2 declarations are receiving risk assessments but they are delayed https://status.clear-port.com/en/incident/920851 Fri, 12 Jun 2026 08:16:00 -0000 https://status.clear-port.com/en/incident/920851#01ad56a65a5fc54658f7fff458d2deea9a3598589a164e54a259cb2a82480794 ICS2 Risk Assessments are being returned for some declarations, after a delay https://status.clear-port.com/en/incident/920851 Thu, 11 Jun 2026 10:51:00 -0000 https://status.clear-port.com/en/incident/920851#3f512fbf714b93a78a5fce3a61bd8b30706f3bfe52722f13968ceadfbebee5cc We have detected that ICS2 submissions are receiving MRNs but not Risk Assessments. This means they may not be used in ELO. https://status.clear-port.com/en/incident/909412 Mon, 01 Jun 2026 06:00:00 -0000 https://status.clear-port.com/en/incident/909412#23e5e6dc5c3e2d290f5b0e0b9a654bda6608551098b05c81dfeb492a0367cd68 NCTS will be offline for scheduled maintenance for an upgrade to v6. https://www.tax.service.gov.uk/new-computerised-transit-system-service-availability/planned-downtime https://status.clear-port.com/en/incident/908150 Fri, 29 May 2026 21:18:00 -0000 https://status.clear-port.com/en/incident/908150#33ff776b475739b563584df33fb040c0b9ef5b9671fa84354341b4ca00a90788 ICS2 declarations are now returning MRNs. If your declaration is still waiting in the "Submitted" state please submit a new declaration. https://status.clear-port.com/en/incident/908150 Fri, 29 May 2026 14:50:00 -0000 https://status.clear-port.com/en/incident/908150#5fab2a723ccd68ad5291c8d9544575822c7c42a0212c64929ba5df0bf812827e We have detected that a small number of ICS2 declarations are not being accepted by EU customs in a timely manner https://status.clear-port.com/en/incident/902823 Fri, 22 May 2026 14:14:00 -0000 https://status.clear-port.com/en/incident/902823#3ea452b160be50c4511b149861f4ba8f812df273120839a533143d925cbc7ab9 ICS2 declarations are behaving as expected https://status.clear-port.com/en/incident/902823 Fri, 22 May 2026 13:16:00 -0000 https://status.clear-port.com/en/incident/902823#4f1f4d4fbdf7184ea18f73b129610aae549f717bf955ca4e2023c8d9e0553a58 We are currently monitoring ICS2 declarations that are not receiving MRNs. https://status.clear-port.com/en/incident/900681 Thu, 21 May 2026 07:53:00 -0000 https://status.clear-port.com/en/incident/900681#6ad579b48e59f3cfae1691861dfd4af5c0de9f4f455b85e1b42f76e4f4ff3cdc ICS2 declarations are receiving responses but some risk assessments are delayed https://status.clear-port.com/en/incident/900681 Wed, 20 May 2026 11:04:00 -0000 https://status.clear-port.com/en/incident/900681#4fde9a247406e0286f70ea5c60e0bc302e637e9168d5c523f413347c656e9784 ICS2 declarations are not receiving MRNs. This is an ICS2 system issue and it has been reported to EU Customs. https://status.clear-port.com/en/incident/898611 Mon, 18 May 2026 18:03:00 -0000 https://status.clear-port.com/en/incident/898611#6bf52da5cbeaaf0a1d3df32f4045c3bb798029bf29a7328dc50cac7fd66c6b6a ICS2 MRNs are being returned as normal https://status.clear-port.com/en/incident/898611 Mon, 18 May 2026 10:58:00 -0000 https://status.clear-port.com/en/incident/898611#c8e8f3012befc701795fc1e2928d156e313c7d51e6e66b130435a462827f3a0b We are seeing that a small number of ICS2 declarations are being rejected. https://status.clear-port.com/en/incident/896616 Sat, 16 May 2026 15:56:00 -0000 https://status.clear-port.com/en/incident/896616#e6d8221eb171b20adda9a19e6e496b33c26110a89f30093320c66eab7e93d6d7 ICS2 MRNs are being returned within normal response times https://status.clear-port.com/en/incident/896616 Sat, 16 May 2026 08:27:00 -0000 https://status.clear-port.com/en/incident/896616#cf214715907c0e7fb5cba4b4ca123cf32014b13bf8845327d5c1a254f462e47b ICS2 declarations are still having processing problems. This is causing delays in MRNs being generated. https://status.clear-port.com/en/incident/896616 Fri, 15 May 2026 21:16:00 -0000 https://status.clear-port.com/en/incident/896616#ad4a4c6a387fbb76150013dbd03c195bb48d950673fed16d4a31381621d4a317 ICS2 MRNs are now being returned within normal timescales. Some declarations have received an MRN but are still in the Rejected state. We have tried to resolve the affected declarations but please contact us if your ICS2 declaration appears in the wrong state. https://status.clear-port.com/en/incident/896616 Fri, 15 May 2026 16:07:00 -0000 https://status.clear-port.com/en/incident/896616#c05edde30ccc130994b1349f3e4691329c5b9243d04fbc40c3ccb7d3df5c87dc Most ICS2 messages are failing due to a serious technical problem with EU customs systems. https://status.clear-port.com/en/incident/896616 Fri, 15 May 2026 12:50:00 -0000 https://status.clear-port.com/en/incident/896616#f3e857b966fe8faa5e9099de3a80f4f96b29467bb3059484dcac8afbdf6d6110 ICS2 declarations are not receiving MRNs due to a connection problem with EU customs. We are awaiting further updates. https://status.clear-port.com/en/incident/896616 Fri, 15 May 2026 10:04:00 -0000 https://status.clear-port.com/en/incident/896616#47600e885b226715f13de37bb40d0651c0338029b4ff6e6eca7ffcc8b8422b9a We are noticing problems submitting ICS2 declarations to EU customs. We are investigating this. https://status.clear-port.com/en/incident/895022 Wed, 13 May 2026 18:34:00 -0000 https://status.clear-port.com/en/incident/895022#e0452c68cb14571bdf9228ab88f917d2cc8c98cd5830e9e2d5aa0862133eed5e ICS declarations are receiving normal responses. https://status.clear-port.com/en/incident/895022 Wed, 13 May 2026 15:01:00 -0000 https://status.clear-port.com/en/incident/895022#dcd3ff3f18098b0104c7a2a5c480c4b37a8f3f50d2803fea6b4149505c892013 ICS2 MRNs are starting to be returned for some entries with severe delays. https://status.clear-port.com/en/incident/895022 Wed, 13 May 2026 10:35:00 -0000 https://status.clear-port.com/en/incident/895022#d03a926d535feeae8748d335a442ae6e5ec2486c36e60e40e38fdd7db6eaf610 ICS2 is currently having system issues which the customs authorities are aware of. https://status.clear-port.com/en/incident/884056 Thu, 30 Apr 2026 12:41:00 -0000 https://status.clear-port.com/en/incident/884056#e302ae529391c56005e69cbfff0054f4b6078673ffaff7b997f413cad7047e83 ICS2 MRNs are now being returned at a normal rate, and risk assessments are being completed. https://status.clear-port.com/en/incident/884056 Thu, 30 Apr 2026 10:07:00 -0000 https://status.clear-port.com/en/incident/884056#a0a77a65f335a5c2014dec94dff05c31cdb622ce08538f90ecbea3496c0ab5a9 ICS2 MRNs are being returned at the normal rates, but some declarations do not have risk assessment. Some valid EORIs are not being accepted. https://status.clear-port.com/en/incident/884056 Thu, 30 Apr 2026 08:25:00 -0000 https://status.clear-port.com/en/incident/884056#70e8881b6b8934ee02223f077dcb7ab2a8faba3fdbbffc5235c9d96382cb95cd We have detected that a number of ICS2 declarations are encountering technical issues from the EU systems. We are monitoring this. https://status.clear-port.com/en/incident/878080 Wed, 29 Apr 2026 20:30:00 -0000 https://status.clear-port.com/en/incident/878080#d37add342035e0c40683c5a768bd1861fb756f8b73948b31305241187016b3b0 Due to scheduled maintenance, you will be unable to access our CDS from 9:30pm to 11pm on Wednesday 29 April 2026. Declarations should not be submitted during the maintenance period. Creating, updating, or embarking a goods movement reference (GMR) during this time might be affected. Only goods with pre-lodged declarations attached to a GMR will be allowed to move using Goods Vehicle Movement Service (GVMS). https://status.clear-port.com/en/incident/883314 Wed, 29 Apr 2026 19:34:00 -0000 https://status.clear-port.com/en/incident/883314#209c4581f5ca7a28c0ebd11f5d3192a35d9195657671de2eee6fa15b0c04dd6a ICS2 MRNs and risk assessments are being completed as normal https://status.clear-port.com/en/incident/883314 Wed, 29 Apr 2026 19:03:00 -0000 https://status.clear-port.com/en/incident/883314#2e7020b156ccdf830fbdf78ba1ad775e5ec2c4a87f65063b96b68c17dd5fa5e8 ICS2 MRNs are being returned for some entries https://status.clear-port.com/en/incident/883314 Wed, 29 Apr 2026 15:40:00 -0000 https://status.clear-port.com/en/incident/883314#0c02fdb50d9dda6ed381b2d14cae239f6e339cebe26aedcc7c667d73bd9b8fb3 For movements to Ireland, the dummy ICS2 MRN 26IE12345678901AT3 can be used on PBNs https://status.clear-port.com/en/incident/883314 Wed, 29 Apr 2026 12:37:00 -0000 https://status.clear-port.com/en/incident/883314#fe3d7b6c68f044e4cb5fbf06f91b97ddbf55d9bb9240b516c6098f095583c530 ICS2 declarations are stuck in Submitted status because we are not receiving MRNs from EU customs https://status.clear-port.com/en/incident/882210 Tue, 28 Apr 2026 20:25:00 -0000 https://status.clear-port.com/en/incident/882210#3acd01d71ddce89be3b895bd755f508d09e4d06b8cd49f888048b19892638a75 ELO responses from FR Customs have returned to normal. https://status.clear-port.com/en/incident/882210 Tue, 28 Apr 2026 17:49:00 -0000 https://status.clear-port.com/en/incident/882210#b0690a95c5e032941013a0221ec8d9a0bfeefacf0d7d578875c4e5cf64aa3d56 ELO declarations are receiving responses but they are being delayed by up to 90 minutes https://status.clear-port.com/en/incident/882210 Tue, 28 Apr 2026 15:43:00 -0000 https://status.clear-port.com/en/incident/882210#9f5e1f3ea54784ccbb14905b0f5615913f05e8770032e5b4b9c34447b4d6a84b We are detecting some ELO declarations are not receiving responses. https://status.clear-port.com/en/incident/878078 Mon, 27 Apr 2026 22:00:00 -0000 https://status.clear-port.com/en/incident/878078#7140a4a272f31063b2347f2da2c9ade867b43eef84217eec307ffa904bee6123 Maintenance completed https://status.clear-port.com/en/incident/878078 Mon, 27 Apr 2026 19:00:00 -0000 https://status.clear-port.com/en/incident/878078#2bf56f18f212441b7ff93b4ebffec46925ea28f57527faccbd58c0fe371d12dd HMRC will be carrying out scheduled maintenance from 8pm to 11pm on Monday 27 April 2026. This will mean messaging will be delayed between Border Trade Matching Service (BTMS) and Import of Products, Animals, Food and Feed System (IPAFFS) Defra systems and the Customs Declaration Service. Messages will be queued and replayed but you may experience delays. https://status.clear-port.com/en/incident/878844 Fri, 24 Apr 2026 17:52:00 -0000 https://status.clear-port.com/en/incident/878844#825a02a953ef93766a9ccb24998142d81e50ed9d21a9eadde414e1de3822e1c6 ICS2 MRNs are being returned successfully https://status.clear-port.com/en/incident/878844 Fri, 24 Apr 2026 14:27:00 -0000 https://status.clear-port.com/en/incident/878844#861c3f25ce058805fc241274deba648bf17f180211eb126dce7a5d776318c391 ICS2 declarations are still not receiving responses from EU customs https://status.clear-port.com/en/incident/878844 Fri, 24 Apr 2026 10:26:00 -0000 https://status.clear-port.com/en/incident/878844#9c124585bd9a6e55a9454757c05bb02f37695824049bb4458959920bb96dac0c We have detected ICS2 declarations are not receiving MRNs from the EU system. We are monitoring this situation. https://status.clear-port.com/en/incident/877107 Wed, 22 Apr 2026 20:09:00 -0000 https://status.clear-port.com/en/incident/877107#67201ae414bdc20c95384f6483597fd1adc62eb6dcaf434462beeaa297475fc9 ICS2 is now working normally https://status.clear-port.com/en/incident/877107 Wed, 22 Apr 2026 11:59:00 -0000 https://status.clear-port.com/en/incident/877107#4149891abffdc55e40111a05e4e8cae922ee9a9d6ad6363288790f6e05ee650c ICS2 MRNs are again delayed https://status.clear-port.com/en/incident/877123 Wed, 22 Apr 2026 10:59:00 -0000 https://status.clear-port.com/en/incident/877123#47db219714647574307a79de4eadff9fdc77b9518ac45b9dc0ec626cbbd24996 ELO declarations are now being processed https://status.clear-port.com/en/incident/877107 Wed, 22 Apr 2026 09:58:00 -0000 https://status.clear-port.com/en/incident/877107#6547e87fec20df0883c94f24f0ef1c1d6c45a2cc73cc9fca05169656ab1e5301 Risk assessments are starting to be completed, but still delayed. https://status.clear-port.com/en/incident/877107 Wed, 22 Apr 2026 09:46:00 -0000 https://status.clear-port.com/en/incident/877107#742d468975d49fbdc473a1a62762b9e51878ad3ab573190ee77af922e2a82724 Some ICS2 MRNs are being generated but delays are 30-60 minutes. Risk assessments are not being completed. https://status.clear-port.com/en/incident/877123 Wed, 22 Apr 2026 09:18:00 -0000 https://status.clear-port.com/en/incident/877123#c2d5393d4f70eb0a76bc71a7e05628e7ab8736441f6354218c925aa978aa7dda We have detected that ELO declarations are not being accepted. We are monitoring this situation. https://status.clear-port.com/en/incident/877107 Wed, 22 Apr 2026 09:05:00 -0000 https://status.clear-port.com/en/incident/877107#e17f0903b0bb431489b5cb5b83094f8058a58925c4493e5b1056a469a47ae98f We are monitoring ICS2 because some submissions are not receiving responses. https://status.clear-port.com/en/incident/867888 Tue, 14 Apr 2026 21:01:00 -0000 https://status.clear-port.com/en/incident/867888#29f70613cbe326f7e6a891e07f84262e1ad2ee4adb53d655ab819f55f3ac8f86 ICS2 MRNs are being generated and risk assessments are being returned within a normal length of time https://status.clear-port.com/en/incident/871476 Tue, 14 Apr 2026 20:06:00 -0000 https://status.clear-port.com/en/incident/871476#2f207e3ca0d10cbcd33c8158d7e2e396fc3786ec7a083581c416bd43420db739 CDS had resolved the issue https://status.clear-port.com/en/incident/871476 Tue, 14 Apr 2026 18:52:00 -0000 https://status.clear-port.com/en/incident/871476#6898ef1d95964a543d854633976662690b3bd40be66e891aa5cefdd825bca17f CDS declarations are now able to be submitted. We are still monitoring the situation. https://status.clear-port.com/en/incident/871476 Tue, 14 Apr 2026 16:13:00 -0000 https://status.clear-port.com/en/incident/871476#9851e339c3daf99311b83de7263bb676c50080912b7c8ed930d9f3b5c5f77121 Message from HMRC: We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can. If you are using a location using the Goods Vehicle Movement Service (GVMS) you’ll only be able to complete customs movements if you have a finalised Goods Movement Reference.  https://status.clear-port.com/en/incident/871476 Tue, 14 Apr 2026 15:29:00 -0000 https://status.clear-port.com/en/incident/871476#87c741b8c51361a24e288346ba264d40a21909521ae035d1adc8dfd2b18537d9 When submitting a declaration to CDS imports or exports the response is Internal Server Error. This indicates a problem with CDS itself. We are investigating this as a matter of urgency. https://status.clear-port.com/en/incident/867888 Tue, 14 Apr 2026 06:31:00 -0000 https://status.clear-port.com/en/incident/867888#08cf15f4746b0dd51ceafedd1bf7e56cfced02881bd8006d4a6084d5e69c0554 ICS2 MRNs are being generated within a normal timeframe, however Risk Assessments are still suffering significantly delays. https://status.clear-port.com/en/incident/867888 Mon, 13 Apr 2026 21:15:00 -0000 https://status.clear-port.com/en/incident/867888#0ec8c7bf484abba8fc1d32f267eea0561ad09b98b9bab9b78d674c18f5ef8d8e ICS2 declarations are receiving MRNs but the process is delayed by 3-4 hours. Risk assessments are not being completed so these MRNs cannot be used on ELO. https://status.clear-port.com/en/incident/870619 Mon, 13 Apr 2026 21:14:00 -0000 https://status.clear-port.com/en/incident/870619#2cadf10aa73b3e74418407386f30def4b6655bd138a510a6721aa9a7e03e3990 The issue has been resolved. https://status.clear-port.com/en/incident/870619 Mon, 13 Apr 2026 13:57:00 -0000 https://status.clear-port.com/en/incident/870619#13be34bdf96cf1cd92df83f756a990a45d368b0a4f1bdf039e1fc58ee3a8c221 CNS are aware of an issue that is delaying some CNS notifications being sent back to ClearPort. They are resolving this ASAP. https://status.clear-port.com/en/incident/867888 Mon, 13 Apr 2026 11:20:00 -0000 https://status.clear-port.com/en/incident/867888#d02abad9abdcc9aff411a6db8a6d70f70431c3015a0fade6272e5018f06eb58b ICS2 Business Continuity Plan (BCP) has been activated by the EU TAXUD Service Desk https://status.clear-port.com/en/incident/867888 Mon, 13 Apr 2026 07:49:00 -0000 https://status.clear-port.com/en/incident/867888#c67a88fb2e6555b865bb1b6cb7c239dd7b26f5556dad87a8c2f4b5ad4bed88d7 ICS2 declarations are still receiving significantly delayed responses. https://status.clear-port.com/en/incident/867888 Sun, 12 Apr 2026 08:48:00 -0000 https://status.clear-port.com/en/incident/867888#9c37c464fd221989ba7eee377a6ca2ab6b2e42bf6f7d151be6e0d5a6b7b008b8 Some ICS2 declarations are receiving responses up to 24 hours after submission https://status.clear-port.com/en/incident/867888 Sat, 11 Apr 2026 18:56:00 -0000 https://status.clear-port.com/en/incident/867888#84f9167cfc1cf814c506003ce47b4072fd1cb016aeaa956a95275fc328112cf0 Some ICS2 declarations are receiving responses approximately 18 hours after submission https://status.clear-port.com/en/incident/867888 Fri, 10 Apr 2026 16:02:00 -0000 https://status.clear-port.com/en/incident/867888#9d84c2adb497f1259dca9c25e1bd00b753332f138852e51c0729fe69d6090d28 ICS2 declarations are not receiving responses from EU customs. https://status.clear-port.com/en/incident/867888 Fri, 10 Apr 2026 12:37:00 -0000 https://status.clear-port.com/en/incident/867888#78a3fc450403f7bf6991ae566c5cca24e5e192a977909985a48a0dfbcd664be0 ICS2 declarations are still taking hours to receive a response from EU customs https://status.clear-port.com/en/incident/867888 Fri, 10 Apr 2026 08:43:00 -0000 https://status.clear-port.com/en/incident/867888#69ecef51d9374cfa237ae8d9931c577d31da12fb0ccacc19a160981c276721ad ICS2 responses are coming through slowly https://status.clear-port.com/en/incident/867850 Fri, 10 Apr 2026 08:42:00 -0000 https://status.clear-port.com/en/incident/867850#d4014edbdf1510f2b614608cad5cc15a17b9eeece40122d4528e1d1373a86765 The problem has now been resolved https://status.clear-port.com/en/incident/867888 Thu, 09 Apr 2026 13:53:00 -0000 https://status.clear-port.com/en/incident/867888#c56a1fe12fd7e26f32e6b26f6f8119cd5ca24bbebceb11c35055438ecdfa41d3 ICS2 declarations are not receiving responses from EU customs. https://status.clear-port.com/en/incident/867888 Thu, 09 Apr 2026 11:01:00 -0000 https://status.clear-port.com/en/incident/867888#2d7bc4098f253cdc0d3617b4ee785d908eb9b092d381650b2b583ff09d1deede We are starting to see some ICS2 declarations being accepted and MRNs generated. We will continue to monitor. https://status.clear-port.com/en/incident/867888 Thu, 09 Apr 2026 10:43:00 -0000 https://status.clear-port.com/en/incident/867888#fa424bdb493cbbea61417b7538ecd949195f1a58ce58af30a3e5d1d82c8c68be We are investigating an issue affecting all ICS2 declarations, where the response is not being received from EU customs. https://status.clear-port.com/en/incident/867850 Thu, 09 Apr 2026 09:43:00 -0000 https://status.clear-port.com/en/incident/867850#ef9ef5fe950c89e4669f86181cdfae3a5826c10a7569f8e2473f54980cf418a7 Users can submit declarations to CNS but we are not receiving responses from them. We are investigating this urgently. https://status.clear-port.com/en/incident/867177 Thu, 09 Apr 2026 07:45:00 -0000 https://status.clear-port.com/en/incident/867177#5d13aaa40ce1534b481a30157fa74e219311d6127942d9a56f357dd44630b8dc ICS2 risk assessments are being returned in the normal timeframe https://status.clear-port.com/en/incident/867177 Wed, 08 Apr 2026 21:22:00 -0000 https://status.clear-port.com/en/incident/867177#50f49fcfe2690de90f2b7a2276ff7af08a1f36cb2ab3d71dba38dac3a27b0254 Some risk assessments are now being completed. We will continue to monitor the situation. https://status.clear-port.com/en/incident/867177 Wed, 08 Apr 2026 14:38:00 -0000 https://status.clear-port.com/en/incident/867177#e9fb3cecfa35482c1074b661e24a69a036f6fb57db29647e63b06a4e1394ebf7 ICS2 risk assessments are not being returned for declarations where the first country of entry is in France. https://status.clear-port.com/en/incident/867047 Wed, 08 Apr 2026 11:50:00 -0000 https://status.clear-port.com/en/incident/867047#4ccb84fd6beb492377ea1fab1cfe0ac2ef03ca7648ad50d51721f5e45e9d1a6b The issue has been resolved and declarations are being accepted as usual. https://status.clear-port.com/en/incident/867047 Wed, 08 Apr 2026 11:44:00 -0000 https://status.clear-port.com/en/incident/867047#4765b09fbff8a3900f64df1bd7e2bbfa53b932905a445fbda6ffa34a21532dbf Some entries are starting to be accepted. If you have submitted a declaration that has been rejected please re-submit it. https://status.clear-port.com/en/incident/867047 Wed, 08 Apr 2026 11:01:00 -0000 https://status.clear-port.com/en/incident/867047#6e13171cd052e0ce39a399e4b1bc9f5bbe31d338cb05db216a6220051d241b23 Valid ICS2 declarations appear to be being rejected https://status.clear-port.com/en/incident/866554 Tue, 07 Apr 2026 21:57:00 -0000 https://status.clear-port.com/en/incident/866554#20e4bf880bf2f84e95794ac39e5fd3466c60a351fa28c6c2fffa0cb9fb698044 The issue has been largely resolved https://status.clear-port.com/en/incident/866554 Tue, 07 Apr 2026 12:08:00 -0000 https://status.clear-port.com/en/incident/866554#bd4e5ef533d762855a0f966aa2ae2ffa079879058c39ebc5bbcfb7c2113bdd43 GB Safety & Security submissions are not receiving responses from HMRC. https://status.clear-port.com/en/incident/867031 Sat, 28 Mar 2026 20:00:00 -0000 https://status.clear-port.com/en/incident/867031#7455c22f834559cfb57b748712cc9a460b1a35fd5c9884c151da5f229e6be144 From HMRC: Due to scheduled maintenance on the Safety and Security GB (S&S GB) service, you may experience delays in receiving responses to declarations from 8pm to 11:59pm on Saturday 28 March 2026. We advise that where possible, you should submit declarations and retrieve responses before the scheduled downtime period. We apologise for any inconvenience this may cause.